Our pendants are very sturdy and hold up well under most “everyday” conditions. With that said, Pinecones are wood and should be cared for as one would with any fine wooden product. Most notably, your pinecone pendant should not be exposed to heat above 120 degrees F. (such as on a car dashboard, or hanging from a rear-view mirror on a sunny day)
As with any fine woodwork, at some point in the life of your Pinecone, you may wish to have the surface “refinished” to restore that original, brand-new-gloss to a well-worn pendant!
After you purchase your Pinecone Repair, please include a printout of your Order Confirmation, or a note with your First & Last Name, Email address & Repair Order #, & send your pendant to us in a padded envelope or bubble mailer to:
Third Eye Pinecones
607 Kline Rd
Bellingham, WA 98226
Once we have your pendant in-hand the repair should be complete in 60-90 days.
***Please make sure to send your Pinecone to us in a padded envelope or bubble mailer to ensure it arrives to us safely!*** 😊
If you’d like to know ahead of time whether your piece is eligible for repair or will need to replaced, please send us close-up photos of the front and back of your piece via email to [email protected]
Fast Shipping and Professional Packing
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other top global carriers we can provide various shipping options. Our warehouse staff will package all goods to our exacting specifications. Your items will undergo an exhaustive inspection and properly secured before they are shipped. Each day, we ship to thousands of customers in different countries. Our dedication to becoming the biggest online retailer around the globe is evident by this. The warehouses and centers for distribution are situated in Europe and the USA.
Note: Orders containing multiple items will have a separate processing period for each item.
Before shipping, all ordered items will be thoroughly examined. The majority of orders are delivered within 48 hrs. It is expected that delivery will take between 3 and seven days.
Returns
We don't manage the stock in our factory and warehouse. The actual inventory may fluctuate at any time. It is possible that you will not receive your order after it has been placed.
Our policy lasts 30 days. If you have passed 30 days in the past since you purchased, unfortunately we can't offer you a return or exchange.
The item cannot be used and in the original packaging. You must have the item in its original packaging.
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